By Emily Mason, Badger Customer Service team member

You may think you’re reading a blog about Badger and you wouldn’t be wrong for thinking so, but SURPRISE! This blog post is all about you, our fabulous customer.
As we gear up to celebrate our 20th (TWENTIETH!) year in business this month we (the Badgers in Customer Service) can’t help but to get a bit reflective about the times we’ve had together. This is my 5th year working at Badger and one of the things I adore about my job is working directly with our customers. It’s this very relationship that keeps us excited about what we do. We absolutely love hearing from you and actually share many of the stories and testimonials you send us at our company-wide meetings. It’s you who sustain us!

We thought we’d take the time now to pull back the curtain a little bit and share some of our favorite customer service moments in Badger history. Of course, we have a strict code of confidentiality in our department, so I can’t be too revealing about our conversations, but I will say that we’ve laughed, we’ve cried, we’ve blushed(!) and we’ve been deeply moved by all the myriad ways we’ve connected with you all over the years.
Some of our callers, for instance, are simply legendary. One of our favorite co-op buyers, with a dark sense of humor, places her orders in crazy spooky voices, adding Silence of the Lambs references for good measure. It definitely keeps order-entry entertaining. We also have some super passionate buyers such as our hero from an HEB store who can order all of our products by both item number and UPC code.
And then of course we have our individual customers who are purchasing Badger for so many heartfelt reasons. With a philosophy of formulation that puts someone we know and love with a problem at the forefront, it’s always a good feeling when people who have found relief from their ailments let us know that we’ve helped them. We hear daily from people or the parents of children with allergies and sensitivities who are doing epic amounts of research on their products to be able to keep their families safe with pure and transparent ingredient information. I hear stories from people who live or travel in extreme conditions, from people with arthritis and skin conditions, from the desperately sleep deprived and from the parents fighting the good fight against diaper rashes.
We also have some favorite long-term correspondences. One of our customers is a flight attendant who goes everywhere with her trusty cocoa butter lip balms, sending us photo updates of her world-traveling Badger.

And our Hawaiian friend who torments us with pictures of her glorious island home to help us through New Hampshire’s snow and ice season.

At this point, you might actually be feeling a little suspicious. What a minute, you wonder… what about the complainers, the hard to please and the people who assume the worst? That happens, too, of course. But those voices are outweighed entirely by the volume of Badger love. To the dog owner who uses Badger Balm for her dog’s cracked paws in the winter, we love you too. To the snorkeling guides in the Virgin Islands who are frustrated by other companies’ misleading claims about reef safety and proudly use Badger, we love you too (and would love to visit!). To the famous guitar player who uses Badger lip balm to keep his fingertips moisturized without damaging his guitar strings, thank you for the music video – it was such a gift! And to all the people who use Badger in unusual ways, you are our kindred spirits. We thank you for collecting seeds in our tins, for waterproofing your boots with our balms, and for repurposing our products so creatively. We are honored to be a part of your lives. You are so appreciated by all of us!!
PS – to the drunken singers who left us a holiday message two years ago… we love you, too!
Emily Mason has been a cheerful member of the Badger Customer Service team since 2011. Before coming to Badger, she studied environmental advocacy and organization at Antioch University New England and fell head over heels in love with the Monadnock region of New Hampshire. When she’s not answering product questions or meeting the needs of customers and retailers from near and far, she can be found actively parenting the next generation of Badger enthusiasts and adventuring in the area by foot, bike or canoe.
Emily’s favorite Badger products: Nutmeg and Shea Moisturizer, Rose Tourmaline Lip Tint + Shimmer, Badger Balm Unscented , & Baby Sunscreen.
Grand prize giveaway! This contest is open internationally!
Enter below for your chance to win one each: Yoga & Meditation Balm, travel size Sleep Balm, Damascus Rose Beauty Balm, Argan Hair Oil, Damascus Rose Face Oil, Herbal Lip Care with Cocoa Butter, travel size Sore Joint Rub, Shave Soap, medium organic Badger Grocery Tote, and an organic Walk a Healthy Trail T-Shirt! Retail value $118! This contest is open internationally!!! 18+.
174 comments on “Badger Customer Appreciation: 20 Years of Awesome {Giveaway}”
My first purchase was the Headache Soother! I was tired of having to rely on pain killer. Since then, I am a convert to it 🙂
This would be amazing gift for my mom for Christmas. Thank you
I love your products! Thank you for the amazing giveaway <3 Your products have saved my skin 🙂
Love it when NH businesses do well. Happy Birthday!
I have at least a dozen of the lip balls on hand at any given time. I can’t do without them. I am looking forward to visiting you in person next time I visit my brother in New hampshire.
I love your lip balm with SPF
Great team, great stuff, thanx, love it 😉
Thanks for the chance to win! Love the lip balms the best!
Ginger Deep Tissue rub! Helped hubby recover from the Ironman competition! So awesome someone stole ours, lol!
My favorite badger product is the sleepy time rub!
A lover of all things Badger!
I love the diaper cream!
I love the sun screen
I love the yoga and meditation balm!
i like the lip balms because that is only what I have tried and I really like your company . thanks\ natural and good for u
Love the giveaways! Favorite product is the hardworking hands balm!
Badger products are great! Especially the sunscreen works awesome here in Hawaii 😉
Love Badger products! Would be stoked to win this pack.
We use the balms on the kids- for growing pains and colds.
The original Badger balm is my uber-favorite — even my dogs use it. I put it on their ears and any rashes or cuts and they like to lick it off my fingers.
I love your bug balm!
Love your company and the products ! 🙂
I love Badger products! Thank you for the quality healthy products you create & for the amazing things you do for society <3 Happy anniversary!
Lip tint shimmer would be my favorite! 🙂
My favorite products with a capital F are sleep balm (ahhhhhh) and baby sunscreen, which I use on the whole family because Colorado sun is so intense! Happy 20yrs!
I would really like to try the Sleep Balm! 🙂
I love all the lip tints.
Not on twitter but would love to try your amazing products
I love the nighttime/happy balms!! And my husband loves the beard oil!
Love everything you guys make, especially the lavender products! ❤️
Love, love, love your products! Can’t live without the lip and hand balms!!!
I recently just had Badger products brought into my life and I’m sad that it didn’t happen sooner. The cuticle balm does not leave me and I find myself applying while commuting to and from work, while on phone calls and right before bed at night and my cuticles/nails have never looked better!
Love all the sunscreens!
I haven’t actually used Badger product before but I hear it’s all pretty awesome! Plus, it looks like you’ve got some pretty great customer service going on and that’s always very important to me in companies I choose to support!
my favorite badger balm is the sore muscle rub. it’s great after a long workout 🙂
Love the lip balms and peppermint hand balm.
Wait, I have to pick just one favorite? UGH…lets see, The headache balm would have to be my fav 🙂
Thank you for the giveaway! I would LOVE to try these products!
Wow, this is absolutely amazing! Your cuticle care balm and sleep balm are two huge holy grails to me – I adore them!
What’s not to love!
Thank you for offering this wonderful prize internationally,much appreciated.I have loved Badger products for many years now,some of my favourites are -the lip tint in garnet,the cuticle care balm & the night night balm.I also adore the artwork,i love having my collection of badger tins,so cute & useful too:)
I love all the Badger products I use, I’ve been a long-time fan for years! I love your sunscreen, bug dope stick (my name for it), and have used just about all the balms on my skin and lips. Most recently, The After Sun Balm became my best friend as it has helped to sooth and seems to have some healing effect with my eczema, it may have to do with the anti-inflammatory action… I’m not sure, but I am sure it helps! The bathsoaps are the best soap you can buy, and don’t dry my skin at all. I have tins of Badger at work and at home in almost every room, so there’s always some close at hand! Thank you Badger for making such wonderfully effective and safe products and with great business ethics to match… you are one of my favorite companies for all these reasons and more. 🙂
My all time favorites are the bug balm and the Cocoa Butter Lip Balm! My dogs and I think the spray on bug balm is divine, although I never minded rubbing it on!
My favorite Badger Balm products are the baby balm, calming baby oil, creamy cocoa body moisturizer, cool mint lip balm, diaper cream, sunscreen, bug balm. There are more Badger Balm products that I would love to try. Thanks for the chance in your giveaway. Love your products
I love the hardworking hands and use it all the time.
I love, love, love your products! I’m so sick of everything being filled with hundreds of chemicals that I cannot pronounce.
Right now my favorite product from Badger is the aromatic chest rub. As an asthma and allergy sufferer, this rub is my go to for most of the cold weather seasons!
Thank you for making products that my family can feel good about using! Love your products! Keep up the good work!
Love Badger!
ahhh i would love to win because i LOVE badger! i love companies that make a good product and care about theie customers. can’t pick a favorite, but i love the damascus rose line! xo
Love the sunscreen!
LOVE Badger! I now live in California and it makes me so happy when I find Badger products from my home state. Thank you for making awesome, natural products that are a safe for everyone <3
I LOVE the original Badger Balm for Hardworking Hands. It is so perfectly lovely and the Wintergreen oil adds a wonderful scent from deep in the woods of my childhood. <3
Thank you for all you do for people and the planet! Your sunscreen is amazing!
Happy anniversary!
#HAPPYBIRTHDAYBADGERBALM
I love your products and have used them for many many years. The muscle rub is one of my favorites! I also used the Sleep Balm to ease me into sleep during the sleepless nights of being new-to-motherhood. We have many Badger Balm tins around our home because you never know when you might need something!
You guys are too cute. Thanks for sharing the fun stories and the little stuffed badger is adorable!
I love the Sleep Balm and use it when I am stressed and need to sleep. It is incredible at soothing my racing mind.
I love the Badger Lavender Massage Oil.
Your company is just awesome! You don’t just talk the talk when it comes to being generous, you DO it! Finding a company that puts out great products and cares about the customer is rare, but Badger Balm is one of them!
Thank you for all you do! Here’s to another 20 years!
I am so grateful your company exists. it is everything right about this world
I’ve never tried any Badger products but I’ve wanted to. The packaging is cute and the facial lines all look appealing to me.
I love Badger products!
Sleep balm is my favorite, great for stressful days when I wake up constantly.
the headache soother
I love the Sore Joint Rub!
I discovered Badger Balm at my local Whole Foods while searching for something to cure my winter dry cracked fingers. I love Badger Bill’s story of how he began mixing Original Badger Balm after his wife challenged him to find a better way! I was also putting olive oil on my hands at night, but with white gloves instead of bags, until I found Badger Balm, of course! My favorite products are Damascus Rose Beauty Balm, Sleep Balm and Night-Night Balm for my 2 kids, and of course, Original Badger Balm. Would love to see a Badger Toothpaste in the future! 🙂
Love all Badger products, especially the safe and natural baby products.
I’m loving your rose cleansing oil and serum!
I really love the hair oil!! It makes my curls lovely and healthy!
My fave is the rose face sunscreen. So glad you guys brought it back !!
Sore muscle rub relaxes my aches,
Sea buckthorn face oil is a miracle on my face,
Rose balm saved my rough patches,
Foot balm keeps me on happy toes,
Happy birthday caring Badgers!
Love the balm and the soap. Used for 4 years and still loving it.
My favourite product is probably the Sleep Balm, though the Night-night Balm is great as well! 🙂
Badger products quickly became a favorite with me after my first use of Badger Balm on my dry cracked hands. The products work amazingly well. I can pronounce the names of the ingredients. Plus, everything I’ve read about your relationship with your employees from the employee organic garden to the bring your baby to work philosophy makes me.glad to support your business. Keep up the good work badgers !
My favorite product would probably be the beauty balm.
Thanks for the giveaways!My favorite badger product is night balm, it aids me to relax and hv a good night sleep.
So far, I think the foot balm. I don’t recall using it on my feet so far, but it’s great for hands and elbows too and I really love the smell.
I am in love with your awesome company!!
I’ve only ever tried your sleep balm, but absolutely adore it, and am looking forward to trying more amazing Badger products in the future.
I love many of your products, but my favorite is your creamy cocoa butter lip balm.
It’s so hard to choose just one favorite product!!! It’s a tie between Badger Sleep Balm and the cocoa butter lip balms 🙂
I love the original Badger Balm! It’s the best!
There are so many favorites that I can say my top three: 1. Rose face oil cleanser/moisturizer; 2. Headache balm; 3. After sun balm
❤️I love you badger!!! I live in NZ and want to stock your fab products here in my spa!! Please could you send your catalogue of information to me? Thank you so much xx
Hi Anna! I’ve passed your information along to the appropriate Badgers – someone should be responding to you soon! 🙂 Thanks for your interest!
-Jentri
love the Night-Night especially – but ANY of the balms I’ve used have been wonderful!
My favorite Badger product is a combo of Anti-Bug Sunscreen and the Anti-Bug Shake & Spray. This is a must in our house.
I love the lavender go to sleep Badger in a Tin!
Sleep balm calms me on those restless nights.
Gotta love that lavender and sweet orange lip balm! I use it every night before bed!
I haven’t tried your products yet.The joint muscle rub looks promising as well as several others I’d like to try for my Twinkies.
I haven’t tried any yet, but the lip care intrigues me the most. Thanks for the giveaway!
My favorite badger product is the poetic pomegranate cocoa butter lip balm but everything you make is luscious!
Love all your great lip balms.
My favorite product is the Baby Balm for saving my son’s tushie!
Love the hard working hands balm!!
Sleep Balm
My favorite is the sleep b..zzzzz…..balm! Whoops! 🙂
My all time go to Badger rub is the muscle one and the joint care. I have my honey rub them on me.
The original Badger Balm
I love the artwork! And the lip balm. And I use the healing balm a lot. Sore muscle rub is great…..
Badger’s Sleep Balm is the only product that gets me calm when I can’t sleep! I love it but it’s hard to get in my country. I’m so glad I found your fantastic company and your fabulous products! 🙂
I haven’t tried many of your products but I really like the Cheerful Mind Balm. My dog even tried to eat it once.
Vanilla Madagascar Lip Balms! Can’t survive without them, in fact, do I need to pick up a few more?
My favorite is the original Badger Balm!
The lip balms! They are my favorite, and I’m super picky about what I put on my lips! I just wish I didn’t lose them!
Seems like a great place to work! Love hearing about all the ways people use Badger products.
Baby Balm is the best product for dry skin around the eyes.
Would love to try the sore joint rub. Thanks for the chance 🙂
Your company is very inspiring. Thank you for being who you are
I love using the Sore Muscle Rub not only for aches, but as a fragrance and moisturizer. I get many compliments about the delicious smell. I also have several Headache Soothing Balm to help ease the migraines and anxiety that my husband, who suffers from brain damage,gets on a daily basis. He also uses the Sore Muscle Rub as a relaxing massage for back pain and achy joints.
I found out about badger all around 8yrs ago when my son was born and love your products..I tell everyone about them ..I have used products from the hard working hands (only thing to stop my hands bleeding from my dermatitis) to the baby balm (which I use on all 3 children for eczema and nappy rashes and even the dogs haha) so my favourite has to be the baby balm for its versatility
Hard working hands is amazing, especially in the winter months. Love your all natural products and designs on the tins. Thank you!
The Beard Balm and Beard Oil have been a hit in our house.
I have always loved the bedtime balm for my kids. They are so soothing and relaxing!
Warming ginger massage oil!
The tins .., for stress, for sleep ( sensing a pattern?)
Badger you’re awesome!
I love the Night-Night balm, it was so wonderful when I was pregnant and had a hard time sleeping. A product I couldn’t live without is the Organic Cocoa Butter Lip Balm in Cool Mint! It smells amazing and keeps like lips from getting dry and cracked.
My favorite Badger product is the Rose Oil! I would love to try out more Badger products!
It’s impossible to pick a favorite 🙂 Badger makes the best products!
I love badger! It was a while back when I found their balms , and their whole brand blew me away. Especially their dedication for providing a wonderfully supportive workplace for their staff. Its obvious Badger is a brand that really truly cares. Also their packaging is adorable and their price point is great! Happy Birthday Badger , which you many more years to come.
Sleep and stress balm are big hits in this house. In the summer baby sunscreen, we all use it!
I love the sunscreens and use them all summer long.
I love the sleep balm! I use it even night without fail.
Thank you so much for being an amazing New Hampshire based company!
I love the Damascus Rose Oil- use it every day!
I enjoy all the products.
My favorite badger product is your face cleansing oil
Love our Badger products!
love the sunstick on my bald head
My hands love your badger balm! I have a tin by the computer, in the kitchen and by my bed – couldn’t live without it. Not easy to find many of your other products up here but I would so love to try the hair oil on my unruly, wiry hair.
Thank you for helping me spread the good word about your products each year to 50 high school seniors across the United States. I love hearing from the girls and their moms & g’moms about how they discovered your products and use them. My favorite product: Badger Balm Aromatic Chest Rub – Eucalyptus & Mint, soothing and relaxing after a stressful day.
Happy Birthday, cheers!
Thank you badger. PS you need to sell the badger plush toy. My daughter’s would love it for Christmas!
Absolutely all the products I have ever tried from Badger! They are all so luxurious & multi taskers❤️
I love your products soooo much! I use your sleep balm every night. I also had to do a big presentation yesterday and was using the stress balm all day to calm myself down. Thanks for being a generous company with great products!
this is the best giveaway. the blog post is really good. the dogs paws story is so cute.
My favorite product is Badger Cuticle Care. After putting the garden to bed last week my cuticles were a mess, but after massaging in Badger Cuticle Care I woke with soft hands and cuticles. It’s always on my nightstand and in my purse.
I love all the Badger products but I have 2 favorites. The mustache oil my husband uses is awesome!!! I recommend it to male mustached friends all the time. I love the cool mint cocoa butter lip balm. I have them everywhere (office, bathroom, bedroom, pockets) so 1 is never far away!! Thanks for making great products.
I love your Stress Soother.
Love your Badger products, especially the lip balms. I have been using your products for 5 years and couldn’t live without them!
I love the night night balm for my kids!!
I love the unscented lip balm! It has been my favorite for years.
To be honest, i really don`t remember how i got introduced with the brand… What i DO know is that i love the things you do. Your lip balms are total lifesavers (or we could say lipsavers ;D)! Happy birthday Badgers ^^
I love your products. Your headache balm got me hooked and now I have a love affair with your products! Thanks!
I love the yoga balm, it calms my anxiety 🙂
Thanks for the awesome giveaway❤️
My favorite products are: damascus rose face oil (which I’ve worn everyday for the past months and has been wonderful!!), the badger balm for my hands, the argan beauty balm, and the lip balms!!!
Thank you for making natural and high quality products! Happy 20th anniversary 🙂
My very favorites are the balms in the tins, any time of the year I have something to soothe my lips, help protect my ears and nose in the cold winter months and the blends are amazing
Thank you for the amazing opportunity! Love you company and Products!
Love Badger products, customer service and philosophy!!
Love badger
My favorite badger product is the kids sunscreen!
I personally love all your balms. Hard working hands has been a go to for years. Now I got my Mom addicted!
I have loved Badger products since the beginning! My favorite is Cheerful Mind balm. I absolutely cannot be anything but happy when I smell it!
Awesome giveaway my girlfriend swears by your product and I would love to win so I can try it too
Lately it has been the foot balm hands down. I hope to move to a more glamorous product soon.
Thank you for making awesome products that work wonderfully and I can feel good about supporting!!
seabuckthorn cleansing oil!
The jojoba hair oil.
I love the headache soother and the rub for hardworking hands. I’d be lost without them. I’d love o try the face products.
I love your company and your products! Pleeeeeaaaassseeeee pick me!
I love you guys! I’ve been a fan since I was pregnant with my now 6 year old.. I used your stress relief during labor and it went so smoothly! I also love your sleep balm I use it art night and your chapsticks are fabulous! I have a cruelty free beauty blog on instagram and have featured your products before my handle us @erindoesbeauty88 kerp up the good work and happy birthday! Crossing my fingers to win your contest that would be awesome!
Honestly, it’s hard for me to decide on a favorite product! I love your company because I can use your products on my 11 month old daughter without guilt or hesitation. As a mom I constantly have to research products and ingredients because most stuff on the shelves are loaded with chemicals and preservatives. But it’s such a relieve that I trust you guys and all of your products! And not only are they safe, honest, and healthy, but they work wonders!
Thank you so much!
❤️ Sabrina
My favorite product is the cuticle balm!
I LOVE the joint and muscle pain rubs. They help relieve a lot of muscular tenderness I experience after rehabilitating 7 herniated discs. The unscented balm is great for tattoo care as well. Love this brand and ethical ingredients!!!
I love love love the Sleep Balm and Ginger-Balm!
I love all of your products!
Love your Seabuckthorn facial products, your foot balm, lip balms, beard oil (for my husband!), your headache soother…ah, heck! I love it all!!
Lol, what a great blog post. Congrats on 20 years!!! Love Badger and you all are awesome 🙂 I loved everything I’ve ever tried but my favorite product (so far) is the Vanilla Coconut moisturizer.
lavender go to sleep Badger in a Tin!
Rose Tourmaline Lip Tint + Shimmer
You are the most generous company. I would love to move to New Hampshire for several reasons, including the fact that I have to go there regularly to see my naturopathic doctor and my parents, but one reason I would love to move there would be to work for you. I love the way you present your company, I love your products, I love your values, I love all of you! You guys rock, and I appreciate you too!
Now excuse me while I apply some of your unscented Hardworking Hands balm. It’s snowing here in North Dakota and it’s incredibly dry. I think I’ll wash my face and moisturize with your unscented face oils too – they’re the best thing for my poor sensitive skin! I need to wash off the sleep balm from last night anyway (I used too much, lol.) And while I’m at it, my shoulder’s cramping up a bit, so I think I’ll apply some sore muscle balm. Ahhh, so much better!
I love your lip balms and sunscreen…love all the products I’ve tried.
Thanks for the giveaways! You guys are awesome. My favorite badger product so far are he cocoa butter lip balms. But there are still so many products to try!